Velise is how Toronto books its private chauffeurs. Instant rides, scheduled rides, or by the hour — through one app, with one set of expectations. Here's what's actually different.
Pricing, in three words
All-inclusive. The amount you see on the booking screen is the amount your card is charged after the ride completes — taxes and tolls included. No surge multiplier. No fuel surcharge. No "service fee" line item that grew while you weren't looking. Tipping is optional and entirely up to you afterward.
If you're booking by the hour, the same logic applies — the per-hour rate is set by the operator, the minimum-hour rule is theirs, and the total is what you see. Anything beyond that (a cleaning fee, a smoking fee) is on the operator's public fee schedule, visible the moment you tap a vehicle. Post-ride charges aren't hidden.
“The price you see is the price you pay. That's the entire pricing page.”
Your card is held, not charged
When you book on Velise, your card is authorized but not charged until a chauffeur accepts the ride. If nobody accepts inside the five-minute window, the booking is released and your card is never touched. That gate exists because we don't accept bookings the network can't deliver — and you should never pay for a ride that didn't happen.
How preferences work
Set them once in your profile: cabin temperature, music or silence, greeting style, water preference, conversation tone. The operator and chauffeur receive them before pickup. The cabin is set up before you open the door. You don't repeat yourself in the back seat.
- ·Climate, set to your preferred temperature.
- ·Music or silence, defaults to silence.
- ·Discreet greeting using your last name. No small talk unless you start it.
- ·Water and mints in the seat-back pocket. No charge.
- ·Conversation tone — quiet, conversational, or helpful. Your call.
The whole interface is built to get out of your way. Book the ride, set your vibe, get in the car.