Name, email, phone (account). Payment info (processed by Stripe — Velise never stores full card details). Pickup and destination addresses.
Ride preferences: temperature, music, greeting style, water, seat position — stored to enhance experience.
Device info + IP (security). Ratings and reviews. GPS location during active rides — driver only, deleted immediately after ride completes, never stored historically.
Preferences are shared with your operator before each ride so everything is ready when you arrive. This data is not used for advertising, not sold to third parties. Velise uses your preferences to enhance your experience — not to make guarantees about your ride.
Velise uses third-party AI tools including Anthropic Claude and OpenAI ChatGPT to assist with platform development and operations. These tools only process information that is manually shared with them by the Velise team for operational purposes. They do not have direct access to the Velise database or customer accounts. Personal information is never intentionally shared with these tools. When AI tools are used for support or operational purposes, data is anonymised before being shared.
Your operator (first name, pickup, preferences — for your booking only). Stripe (payments). Twilio (SMS — phone number only). Resend (emails — email only). Mapbox (GPS during active rides — deleted after).
We do not sell your personal information to anyone, ever.
Driver GPS collected during active rides only, updated every 30 seconds, deleted immediately when ride completes. No location history stored. Only the customer of that specific booking can see driver location.
Access your data. Correct inaccurate data. Withdraw consent. File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Booking records retained 7 years (tax/legal). Ride preferences retained until you delete them. GPS deleted immediately after ride.